Under the supervision of the Director of Physical Therapy and Physical Therapist, the Clinic Coordinator, PTA is responsible for providing day to day administration support, clinic operations and is responsible for greeting customers and providing the highest level of customer service possible. Timely accurate registrations including but not limited to obtaining demographics information and complete benefit verification.  The Clinical Coordinator, PTA is to provide various methods of Physical Therapy according to patient treatment plan. To serve as a resource person for PT’s, PT Assistants, and PT Aides.

Under the supervision of the Clinic Director or Manager, the Physical Therapist provides various methods of Physical Therapy and supervision by physician orders. Serves as a resource person for PT Assistants and PT Aides.

Under the general supervision of the Radiology Manager/Vice President of Nursing, the Radiology Registered Nurse is responsible for the provision of nursing care in the Radiology Department with emphasis on those responsibilities involving invasive procedures.  When procedures are not scheduled, facilitates the provision of patient education for inpatients and outpatients.

Under the direct supervision of the Lead Dispatcher, the Dispatcher is responsible for all aspects of the communications/PBX equipment operation, any situations directly related to communications/PBX, radio dispatch to maintenance and/or security and/or building services.

The ECC Patient Access Representative is the first line of quality service to our patients and our guests.  This position serves as the ambassador of service, setting the standard by which all other departments and services are judged.   The position’s main responsibilities include greeting customers and subsequently providing the highest level of customer service possible.  Timely and accurate registrations, complete benefit verifications, patient education (regarding benefits) and appropriate authorizations for services are the responsibility of the ECC Patient Access Representative.

The Sterile Processing Supervisor is responsible for planning, organizing, and directing the daily activities of the Sterile Processing Department.  The Sterile Processing Supervisor provides for processing instrument trays and other supplies necessary for surgical procedures and for other sterile supplies in the hospital.

The ASU/PACU RN is responsible for the pre-operative and post-operative care of the surgical patient for the department. Multidimensional responsibilities include patient/family teaching and patient care throughout the pre-anesthesia and post-anesthesia recovery phases of care. The registered nurse in ASU/PACU is involved in the assessment, nursing diagnosis, treatment and evaluation of perceived, potential or actual problems associated with anesthesia agents and surgical procedures.. 

The Respiratory Therapist I must hold the CRT or RRT redential from the NBRC and must be licensed to practice Respiratory Care in the State of Texas. The Respiratory Therapist I shall deliver competent and compassionate Respiratory Care Services for patients of all age groups through the use of accepted Clinical Practice Guidelines for assessing, treating and documenting the effects of care for the Respiratory Services provided to patients. The Respiratory Therapist I shall work cooperatively with Physicians, Nursing Staff, Ancillary Staff, and other members of the patient care team to maintain standards for professional practices. The Respiratory Therapist I must be able to perform and monitor Moderately Complex Testing as related to the daily function and operation of the Blood Gas Laboratory. These functions of the Respiratory Therapist I shall be carried out according to departmental and hospital policies, the hospital's mission statement, and the philosophy of the department's code of ethics.

Oversee systems and processes to ensure that the strategic and operational objectives of the Patient Dining Programs are accomplished. - Oversees alternatives to menus as allowed on prescribed diets in accordance with food allergies, sensitivities, cultural, ethnic, and religious preferences, when patient inquires or additional selections. - Interacts with nursing and evaluates patient meal selection, tray completion, tray delivery, and tray retrieval process on daily basis. - Responsive to patient needs at all times. Resolves patient concerns, complaints immediately and/or reports to supervisor. - Adheres to facility confidentiality and patient's rights policy as outlined in HIPPA policies and procedures. - Complies with regulatory agency standards, including federal, state and JCAHO - Completes all required documentation, reports, logs as required - Performs other tasks as assigned

Under the Direct Supervision of the VP of Physician Services, the Patient Navigator will work in collaboration and continuous partnership with patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources to connect patients to relevant community resources, with the goal of enhancing patient health, well-being, decreasing patient readmissions and increasing patient satisfaction.

Under the supervision of the Laboratory Director and the Laboratory Manager, the Phlebotomist is responsible for collecting blood samples using venipuncture or skin techniques and obtaining other specimens for ordered diagnostic studies. Also responsible for performing assigned waived testing, charting and faxing all types of patient reports.

Under the direct supervision of the Laboratory Director and Manager, the Medical Technologist is responsible for providing efficient and accurate analysis of specimens processed in the clinical laboratory to provide for quality patient care services. 

Under the direct supervision of the Laboratory Director and Manager, the Medical Technologist is responsible for providing efficient and accurate analysis of specimens processed in the clinical laboratory to provide for quality patient care services. 

Under the general supervision of the Radiology Manager, the CAT Scan Technologist is responsible for the provision of radiological services to patients according to physician’s orders.  Provides for patient safety and high quality testing.

Under the direct supervision of the Radiology Manager, the Nuclear Medicine Technologist is responsible for the provision of nuclear medicine services to patients according to physicians’ orders. Provides for patient safety and high quality testing.

The Business Office Manager assists with the day to day management of the Physical Therapy Business Office. Oversees the activities of Billing, Collection, Patient Access, Accounts Payable and Scheduling responsibilities of the clinic. The Business Office Manager serves as a resource to clinical office staff.

The Medical Receptionist welcomes and greets all visitors in person and over the phone using proper business etiquette. This position is also responsible for scheduling patient appointments in a professional and timely manner, keeping the reception area clean and organized, file maintenance, faxing, sorting and distributing mail, stocking office supplies, and other duties as assigned.

The ECC Patient Access Representative is the first line of quality service to our patients and our guests.  This position serves as the ambassador of service, setting the standard by which all other departments and services are judged.   The position’s main responsibilities include greeting customers and subsequently providing the highest level of customer service possible.  Timely and accurate registrations, complete benefit verifications, patient education (regarding benefits) and appropriate authorizations for services are the responsibility of the ECC Patient Access Representative.

The Patient Access Team Lead key role is to set an excellent example of teamwork, exceptional customer service, registration accuracy, following protocols, training registration staff to ensure all aspects of registrations processes are followed.   The position’s main responsibilities include all of those for a Patient Access Representative to include, but not limited to, timely and accurate registrations, complete benefit verifications, patient education (regarding benefits), appropriate authorizations for services, and exceptional customer service.  The Team Lead position also includes registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management.    The Patient Access Team Lead is responsible for protecting the financial health of OakBend Medical Center and providing exemplary customer service to our internal and external customers.

The Registered Nurse is one who plans, coordinates, delivers, and evaluates nursing care for patients whose protective reflexes or self-care abilities are potentially compromised during operative or other invasive procedures. Although the RN works collaboratively with other perioperative professionals (e.g.: Surgeons, anesthesia professional, surgical technologists) to meet patient needs, the RN is accountable for the patient outcomes resulting from the nursing care provided during the operative or other invasive procedure. Using clinical knowledge, judgement, and clinical reasoning skills based on scientific principles, the RN plans and implements nursing care to address the physical, psychological, and spiritual responses of the patient having an operative or invasive procedure.