The Account Refund Representative’s first and foremost responsibility is to protect the financial integrity of OakBend Medical Center.  The Account Representative is responsible for reviewing and processing refund requests for both patients and insurance companies. This role involves ensuring that refunds are accurately processed in accordance with hospital policies, maintaining excellent communication with patients, insurance providers, and internal teams to resolve overpayments or billing discrepancies.  

Under the general supervision of the Clinical Coordinator (RN), the Lead Emergency Room Technician (Lead ERT) is responsible for the supervision and training of ERTs to ensure the administration of excellent patient care and customer service, EKG monitoring, and assist licensed nursing staff to provide care to Emergency Care Center patients.  The Lead ERT will continue to support the medical care of patients under the direction of the Medical Staff pursuant to the objectives of the hospital.

Under the direct supervision of a Physical Therapist, the Physical Therapy Technician the person will be utilized in supervised patient treatments and in maintaining the PT department in a clean and orderly manner.

The Department Secretary should have the ability to use excellence communication skills and is responsible for assisting the Director/Manager and other department members with coordinating the provision of patient care services related to such aspects as discharge planning and referral to community agencies and resources. The Department Secretary will also be responsible for assisting with departmental clerical functions and other duties assigned by the Director/Manager and have the ability to utilize good communication skills.

The Registered Nurse provides direction to professional and non-professional clinical personnel in providing direct patient care.  The Registered Nurse provides high quality, skilled nursing services assisting all patients to achieve optimum health and functional health status following an illness requiring hospitalization. Through collaboration with physicians and other health care professionals, the nurse prepares the patient and family for discharge to home or another setting for continued care.

Under the general supervision of the Nursing Manager and the direct supervision of the Clinical Coordinator or designated Licensed/Registered Nurse, the Patient Care Assistant (PCA) is responsible for assisting licensed nursing staff in providing care to patients in the Medical/Surgical Unit. The PCA supports the medical care of the patients pursuant to the objectives of the hospital and in accordance with hospital policy, the hospital mission statement, and the philosophy of the Department of Nursing. Provides the services of an observer/sitter for any patient who requires constant observation in order to maximize his/her safety. Provides clerical support for the functions of the clinical...

Under the general supervision of the Nursing Manager and the direct supervision of the Clinical Coordinator or designated Licensed/Registered Nurse, the Patient Care Assistant (PCA) is responsible for assisting licensed nursing staff in providing care to patients in the Medical/Surgical Unit. The PCA supports the medical care of the patients pursuant to the objectives of the hospital and in accordance with hospital policy, the hospital mission statement, and the philosophy of the Department of Nursing. Provides the services of an observer/sitter for any patient who requires constant observation in order to maximize his/her safety. Provides clerical support for the functions of the clinical...

Under the general supervision of the Nursing Manager and the direct supervision of the Clinical Coordinator or designated Licensed/Registered Nurse, the Patient Care Assistant (PCA) is responsible for assisting licensed nursing staff in providing care to patients in the Medical/Surgical Unit. The PCA supports the medical care of the patients pursuant to the objectives of the hospital and in accordance with hospital policy, the hospital mission statement, and the philosophy of the Department of Nursing. Provides the services of an observer/sitter for any patient who requires constant observation in order to maximize his/her safety. Provides clerical support for the functions of the clinical...

Under the general supervision of the Nursing Manager and the direct supervision of the Clinical Coordinator or designated Licensed/Registered Nurse, the Patient Care Assistant (PCA) is responsible for assisting licensed nursing staff in providing care to patients in the Medical/Surgical Unit. The PCA supports the medical care of the patients pursuant to the objectives of the hospital and in accordance with hospital policy, the hospital mission statement, and the philosophy of the Department of Nursing. Provides the services of an observer/sitter for any patient who requires constant observation in order to maximize his/her safety. Provides clerical support for the functions of the clinical...

Under the general supervision of the Surgical Services Manager, the Scheduling Coordinator is responsible for performing clerical and support duties for the department. The Scheduling Coordinator is also responsible for the coordination of scheduling requests from physicians and other hospital departments. The Coordinator prepares reports as required by the Director.

Under the Direct Supervision of the VP of Physician Services, the Patient Navigator will work in collaboration and continuous partnership with patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources to connect patients to relevant community resources, with the goal of enhancing patient health, well-being, decreasing patient readmissions and increasing patient satisfaction.

In our no wait ER, the Emergency Room Technician (ER Tech) is responsible for assisting licensed nursing staff in providing care to patients in the Emergency Care Center. Te ER Tech supports the medical care of patients under the direction of the Medical Staff pursuant to the objectives of the hospital and does provide EKG monitoring for the Emergency Care Center.

The ECC Patient Access Representative is the first line of quality service to our patients and our guests.  This position serves as the ambassador of service, setting the standard by which all other departments and services are judged.   The position’s main responsibilities include greeting customers and subsequently providing the highest level of customer service possible.  Timely and accurate registrations, complete benefit verifications, patient education (regarding benefits) and appropriate...

The Insurance Verification Specialist is responsible for verification of eligibility, insurance benefits, authorizations, pre-certification and payments of patients for all OBMC locations. The Insurance Verification Specialist is required to contact patients by phone to discuss total amount due to hospital for services rendered, setup payment arrangements, create estimates for portion due at time of service and assist patients with insurance plans that are complex. Must have insurance/benefits and authorization expertise, analytical thinking skills, communication and writing skills, attention to details, multitask, background knowledge with insurance plans, knowledge with payer websites and...

The Case Manager assesses, plans, implements, coordinates, monitors and evaluates options and services needed to meet patients' health care needs through all phases of wellness and sickness. Collaboratively with patients, families, payers and multidisciplinary healthcare team, the case manager maximizes efficient utilization of resources and promotes quality cost-effective outcomes.

Under the general supervision of the Clinical Manager and the direct supervision of a Registered Nurse, the Intensive Care Unit Secretary/Monitor Tech provide a variety of patient care and clerical activities. These activities are carried out according to hospital policy, the hospital mission statement and the philosophy of the Department of Nursing.    The Intensive Care Unit Secretary/Monitor Tech provide clerical support for the functions of the intensive care unit. Receptionist duties include greeting visitors in a friendly manner, courteously answering the telephone and taking accurate messages, and maintaining communication with...

The Appeals Specialist will manage the organization’s third party payer appeals through the ability to analyze, research and successfully appeal third party claims within timely filing timelines.  This position will develop payer and cross-functional hospital relationships to effectively appeal and obtain full contractual payment on claims.  The Appeals Specialist will lead the organization’s denials management process and make recommendations for continuous improvement, including root cause analysis and implementation of processes to consistently reduce denials.

Under the general supervision of the Clinical Director/Manager of the unit, the Clinical Coordinator, RN provides oversight during the assigned shift for the clinical and non-clinical staff in the administering of excellent patient care and customer service. This position assumes clinical responsibility for the specialty by providing orientation, teaching, clinical supervision and evaluation of personnel assigned to the area. The Clinical Coordinator, RN supports the medical care of patients under the direction of the Medical Staff in pursuant to the objectives of the hospital.

The ASU/PACU RN is responsible for the pre-operative and post-operative care of the surgical patient for the department. Multidimensional responsibilities include patient/family teaching and patient care throughout the pre-anesthesia and post-anesthesia recovery phases of care. The registered nurse in ASU/PACU is involved in the assessment, nursing diagnosis, treatment and evaluation of perceived, potential or actual problems associated with anesthesia agents and surgical procedures.. 

Under the supervision of the Director of Rehab Services and Physical Therapist, to provide various methods of Physical Therapy according to patient treatment plan. To serve as a resource person for PT's, PT Assistants, and PT Aides.