The Skilled Nursing Intake Coordinator is responsible for coordinating and facilitating the referral and admission process for patients being considered for placement in a skilled nursing facility (SNF). This position serves as a key liaison between referral sources, hospital clinical teams, business development liaison, patients and families, insurance providers, and other healthcare partners.  The Intake Coordinator ensures referrals are processed accurately and efficiently, patient clinical and financial information is obtained and reviewed, insurance and authorization requirements are addressed, and appropriate communication occurs throughout the admission process. The position requires strong organizational skills, attention to detail, excellent communication, and the ability to work effectively in a fast-paced healthcare environment.

MINIMUM EDUCATION:

High school diploma or equivalent required.  Associate or bachelor's degree in healthcare administration, nursing, social work, business, or a related field preferred.

MINIMUM WORK EXPERIENCE:

Two or more years of experience in healthcare, hospital admissions, case management, discharge planning, SNF admissions, insurance verification, or a related field preferred.

Experience with skilled nursing, post-acute care, or hospital discharge processes strongly preferred.

REQUIRED LICENSES/CERTIFICATIONS:

N/A

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Strong knowledge of healthcare referral, admission, and discharge processes. Familiarity with insurance authorization requirements preferred. Excellent verbal and written communication skills.

Strong customer service and relationship-building skills. Ability to communicate effectively with patients, families, physicians, nurses, case managers, facility representatives, and insurance companies. Excellent organizational and time-management skills.

Strong attention to detail and accuracy. Ability to prioritize multiple referrals and deadlines in a fast-paced environment. Ability to work effectively as part of a multidisciplinary team. Proficiency with electronic medical records, referral management systems, Microsoft Office, and other computer applications. Ability to maintain confidentiality and handle sensitive patient information appropriately. Strong problem-solving and critical-thinking skills.

Ability to remain professional and composed when handling challenging situations.

ABOUT OAKBEND:

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.