The Account Refund Representative’s first and foremost responsibility is to protect the financial integrity of OakBend Medical Center.  The Account Representative is responsible for reviewing and processing refund requests for both patients and insurance companies. This role involves ensuring that refunds are accurately processed in accordance with hospital policies, maintaining excellent communication with patients, insurance providers, and internal teams to resolve overpayments or billing discrepancies.

The Account Representative must review patient and insurance accounts for overpayments, credit balances, or discrepancies and process the refunds in a timely and accurate manner, ensuring all necessary documentation is complete which includes refund worksheet form. The Account Representative will need to investigate and resolve complex refund issues, including coordinating with insurance providers or patients for clarification.

MINIMUM EDUCATION

High school diploma or GED

MINIMUM WORK EXPERIENCE

Previous medical experience preferred.

REQUIRED LICENSES/CERTIFICATIONS

None. 

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Typing 35 words per minute.  Excellent interpersonal skills required.  Collection laws; ability to communicate well with customers; ability to handle extensive phone calls.

ABOUT OAKBEND

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.