The Patient Access Representative is the first line of quality service to our patients and our guests.  This position serves as the ambassador of service, setting the standard by which all other departments and services are judged. Greets customers and subsequently provides the highest level of customer service possible.  Timely and accurate registrations, complete benefit verifications, patient education (regarding benefits) and appropriate authorizations for services are the responsibility of the Patient Access Representative.

MINIMUM EDUCATION

High school diploma or GED.

MINIMUM WORK EXPERIENCE

Previous Business Office related experience of 1 to 5 years.

REQUIRED LICENSES/CERTIFICATIONS

None.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

Excellent interpersonal skills required. Knowledge of medical terminology, excellent phone etiquette. Typing 35 words per minute.

ABOUT US

OakBend Medical Center is the last remaining independent, nonprofit hospital in the Greater Houston area, providing exceptional service with its three hospital campuses, 5 ambulatory surgery centers, 20 physical therapy clinics and 22 nursing homes.

We distinguish ourselves among our healthcare peers by housing several unique programs and facilities including the area’s only no-wait emergency departments, hospital-based skilled nursing facility, advanced trauma program, acute care of the elderly (ACE) unit, geriatric psychiatric program, and permanent hospital-based air ambulance. We also have numerous programs designed to meet the needs of the community including advanced wound care services, a heart attack program, and a Gold Plus-rated stroke program.

For the past 70 years OakBend’s mission has been to provide exceptional, compassionate health care for our community, regardless of ability to pay. Our employees make a difference in patients’ lives by embracing the values of Excellence, Integrity, Ownership and Compassion.