The Registration Manager plans, organizes, directs, and supervises non-professional staff in the administering of excellent patient care and customer service.  Responsible for managing and overseeing the entire operations of all registration/admissions areas.  Directly responsible for creating, managing, and monitoring processes associated with the patient access function.  Development and administration of staff development, training, hiring, coaching, discipline, and accountability associated with job performance.

Responsibilities/expectations can be summarized into two basic categories:  a) high performing and efficient management of routine processes, and b) rapport building and maintenance with other departments and registration.

MINIMUM EDUCATION

Associate degree or BBA preferred.

MINIMUM WORK EXPERIENCE

Two years of job related experience.

REQUIRED LICENSES/CERTIFICATIONS

CHAA certification preferred.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Must be computer literate; possess good verbal and written communication skills, and excellent analytical skills.

ABOUT OAKBEND

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.