The Patient Access Manager is responsible for overseeing and managing all aspects of the patient access department, including patient registration, admissions, scheduling, insurance verification, and financial counseling. This role ensures a seamless patient experience while optimizing processes for efficiency and accuracy. The Patient Access Manager will lead a team to ensure compliance with hospital policies, regulatory requirements, and organizational goals.

KEY RESPONSIBILITIES

1. Leadership & Staff Management:
   • Supervise and manage the daily operations of the patient access department, including staff scheduling, performance reviews, and training.
   • Provide leadership to entire patient access team, implement training programs, and promote a positive work environment focused on patient satisfaction and operational excellence.
2. Patient Registration & Admissions:
   • Ensure accurate and timely patient registration, including demographics, insurance, and financial documentation.
   • Oversee admissions, verifying patient identification and eligibility and coordinate with various partners for efficient intake and scheduling.
   • Manage insurance verification and pre-authorization to secure payment.
   • Collaborate with financial counselors to assist patients in understanding their financial obligations and payment options.
3. Performance Management & Metrics:
   • Monitor important KPIs including registration accuracy, insurance verification rates, patient wait times, and collections.
   • Identify areas for improvement and implement process changes to enhance department efficiency and meet revenue cycle targets.
   • Develop and track departmental goals in alignment with hospital-wide objective
4. Compliance & Regulations:
   • Ensure all patient access operations comply with federal and state regulations, including HIPAA, EMTALA, and Joint Commission standards.
   • Maintain up-to-date knowledge of regulatory changes and ensure department processes are compliant.
5. Customer Service & Patient Experience:
   • Ensure high levels of customer service are maintained throughout the patient access process.
   • Respond to patient concerns or complaints and work to resolve issues in a timely manner.
6. Collaboration & Communication:
   • Work closely with clinical, and administrative teams to ensure a seamless experience for patients across all hospital services.
   • Serve as a liaison between patient access and other departments to resolve issues and improve interdepartmental workflows.

MINIMUM EDUCATION

Associates or Bachelor’s degree in related field preferred.

MINIMUM WORK EXPERIENCE

Two years or supervisory experience

ABOUT OAKBEND

OakBend Medical Center is an independent hospital providing exceptional and compassionate care to patients and the community since 1950. The OakBend family consists of outstanding team members caring for the community at three hospitals and many specialty centers. OakBend’s services and programs include its signature No Wait ER, an advanced trauma center, certified stroke program, hospital air ambulance services and a hospital-based skilled nursing facility. We remain committed to providing a rewarding environment to our team members, to providing necessary services to the community and to developing the best methods to care for our patients, ensuring a healthy future for generations.