Under the Direct Supervision of the VP of Physician Services, the Patient Navigator will work in collaboration and continuous partnership with patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources to connect patients to relevant community resources, with the goal of enhancing patient health, well-being, decreasing patient readmissions and increasing patient satisfaction.

MINIMUM EDUCATION:

High School Graduate or GED Equivalent; relevant experience in lieu of High School Diploma/GED education will be considered.

MINIMUM WORK EXPERIENCE:

3 years previous customer service experience.

REQUIRED LICENSES/CERTIFICATIONS:

None

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:

Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, priorities, and manage time effectively. Ability to establish and maintain strong working relationships with staff and management; excellent organizational skills with emphasis on detail and ability to effectively communicate both verbally and in writing. Detailed oriented, team player, and an independent thinker.

ABOUT US:

OakBend Medical Center is the last remaining independent, nonprofit hospital in the Greater Houston area, providing exceptional service with its three hospital campuses, 5 ambulatory surgery centers, 20 physical therapy clinics and 22 nursing homes.

We distinguish ourselves among our healthcare peers by housing several unique programs and facilities including the area’s only no-wait emergency departments, hospital-based skilled nursing facility, advanced trauma program, acute care of the elderly (ACE) unit, geriatric psychiatric program, and permanent hospital-based air ambulance. We also have numerous programs designed to meet the needs of the community including advanced wound care services, a heart attack program, and a Gold Plus-rated stroke program.

For the past 70 years OakBend’s mission has been to provide exceptional, compassionate health care for our community, regardless of ability to pay. Our employees make a difference in patients’ lives by embracing the values of Excellence, Integrity, Ownership and Compassion.