The Central Patient Access Representative is the first line of quality service to our patients and our guests.  This position serves as the ambassador of service, setting the standard by which all other departments and services are judged.

The position’s main responsibilities include greeting customers and subsequently providing the highest level of customer service possible.  Timely and accurate registrations including but not limited to obtaining demographics information, complete benefit verifications by Alpha Split for Outpatient and Inpatient services, Calculations of  Payment for Patient Portion due for services, Transfer of patient Services and providing insurance clearance for patient to hospital, Bed Control , crossed trained to cover any position in the Main Admission Department, Skilled Nursing Clearance, patient education (regarding benefits) and appropriate authorizations/clinicals for approved Oak Bend physicians for services rendered are the responsibility of the Central Patient Access Representative.

MINIMUM EDUCATION

High school diploma or GED; relevant experience in lieu of High School Diploma/GED education will be considered.

MINIMUM WORK EXPERIENCE

Previous Business Office related experience of 1 to 5 years.

REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES

Excellent interpersonal skills required.  Typing 35 words per minute.

ABOUT US

OakBend Medical Center is the last remaining independent, nonprofit hospital in the Greater Houston area, providing exceptional service with its three hospital campuses, 5 ambulatory surgery centers, 20 physical therapy clinics and 22 nursing homes.

We distinguish ourselves among our healthcare peers by housing several unique programs and facilities including the area’s only no-wait emergency departments, hospital-based skilled nursing facility, advanced trauma program, acute care of the elderly (ACE) unit, geriatric psychiatric program, and permanent hospital-based air ambulance. We also have numerous programs designed to meet the needs of the community including advanced wound care services, a heart attack program, and a Gold Plus-rated stroke program.

For the past 70 years OakBend’s mission has been to provide exceptional, compassionate health care for our community, regardless of ability to pay. Our employees make a difference in patients’ lives by embracing the values of Excellence, Integrity, Ownership and Compassion.